BPO Work-Readiness: Get Hired at a Call Centre

Call centres in Umhlanga, Cape Town and Joburg hire thousands of people with no experience — but they test hard and reject most applicants. This course trains you on exactly what they test: typing speed, phone voice, workplace email, customer scenarios and the screening assessments themselves. Finish it and you can walk into a CCI, WNS or Concentrix assessment ready.

The BPO Work-Readiness: Get Hired at a Call Centre course is R99, done entirely on your phone in English and isiZulu, and gives you a certificate of competence you can verify online by QR code. It covers 8 modules and 0 short lessons, with a final assessment you must pass to earn the certificate.

R99one course · certificate included · pay with card, EFT or voucher

What you will cover

1. The BPO world and what employers pay

    2. Typing to 25 WPM (the real pass mark)

      3. Workplace email writing

        4. Phone voice and the phonetic alphabet

          5. Customer scenarios: choosing the right response

            6. Passing the assessment

              7. Shift work, transport and first-week survival

                8. English for the Phone

                  Common questions

                  How much does the BPO Work-Readiness: Get Hired at a Call Centre course cost?

                  It costs R99, once off. That includes every lesson, the assessment, and your certificate. You can pay by card, EFT or voucher.

                  Do I need a computer?

                  No. The whole course works on any smartphone, and every lesson has a text mode so it uses very little data.

                  What language is it in?

                  It is available in English and isiZulu. You choose your language and can switch on any lesson.

                  What do I get at the end?

                  When you pass the final assessment you get a certificate of competence with a QR code an employer can scan to confirm it is real.

                  Is this a formal or state-recognised programme?

                  No. Sebenza Academy runs short skills-training programmes to help you become job-ready. They are not formal or state-recognised study programmes.